- Eliminate your right to a trial by jury;
- Substantially affect your rights, including preventing you from bringing, joining or participating in class or consolidated proceedings.
About Rhino Rewards
Rhino Rewards is one way in which White Rhino Coffee, LLC endeavors to reward and thank loyal customers for patronizing our business and purchasing White Rhino Coffee products. Rhino Rewards members are able to earn and accumulate “Points” that can be redeemed for Rhino Rewards benefits (“Rewards”) at participating White Rhino Coffee shops and are eligible to receive certain additional benefits. White Rhino Coffee licensed shops do not have the ability to award or redeem points and do not participate in the Rhino Rewards program.
Joining Rhino Rewards
There are two ways you can join Rhino Rewards and start accumulating points:
1. Download the White Rhino Coffee mobile app to your Android™ or iPhone© device. Follow the prompts to create an account.
2. Visit https://whiterhinocoffee.com/pages/rhino-rewards,and scan the QR code to sign up.
You can earn Points by making purchases at White Rhino Coffee shops or through the White Rhino Coffee App.
You will earn Points based on the value of your qualifying purchase of White Rhino Coffee products at the rate of two (2) points per one dollar ($1.00) you spend at participating White Rhino Coffee shops.
Promotional Bonus Points Offers. From time to time, we, or others acting with our permission, may offer you special promotions that offer you additional “Bonus Points”. The promotional Bonus Points will be awarded as described in the applicable promotional offer and will be subject to any additional terms set forth in such promotional offer.
To earn points for purchases made in White Rhino Coffee shops, you must scan your app QR code prior to completion of your purchase. Failure to scan the app QR will result in points not being awarded to your account.
When you use your app to make a purchase, points will automatically be added to your account.
Exclusions to Earning Points
You may not earn points on taxes, tips, donations, fees (including delivery fees by White Rhino Coffee, LLC or third-party order applications), orders from third-party order applications, or on the purchase of gift cards (points on gift cards will be earned by the person using the gift cards). In addition, White Rhino Coffee reserves the right to remove points from any purchase that has been refunded or returns, including, but not limited to the return of merchandise and packaged coffee.
Points accrued in your Rhino Rewards account expire one (1) year after the calendar month in which such Points were earned. For example, if you earn Points on May 7, 2020, they will expire on May 7, 2021. The oldest accrued Points will be used first for redemptions. You can view and track your Points balance and available Rewards, as well as any additional benefits for which you are eligible as a Rhino Rewards member at www.whiterhinocoffee.com or by using the White Rhino mobile app.
Without notice to you, White Rhino Coffee also reserves the right to “unregister” and make ineligible for Rhino Rewards any account that has been inactive for one (1) year period. In the event that your Rhino Rewards account is unregistered or rendered inactive, all accrued Points in your Rhino Rewards account are void.
Points may only be redeemed at participating White Rhino Coffee shops and when ordering directly from whiterhinocoffee.com or through the White Rhino Coffee app.
Points are ineligible to be redeemed for the following: catering items and items that are designated as not eligible for Points as displayed in White Rhino marketing and advertising.
Other Important Information You Should Know
There are no participation or membership fees associated with the Rhino Rewards program. Points accrued in connection with Rhino Rewards are promotional, have no cash value and cannot be redeemed for cash. In addition, your redemption of Points accrued in connection with Rhino Rewards cannot be combined with any other offers or discounts that are applicable to the Rewards for which you are redeeming such Points, unless otherwise expressly indicated by White Rhino Coffee.
Your Points, Rewards, and your Rhino Rewards account are personal to you and may not be sold, transferred or assigned to, or shared with, family, friends or others, or used by you for any commercial purpose. You may have only one (1) Rhino Rewards account that is personal to you.
White Rhino Coffee reserves the right to change, modify, discontinue or cancel Rhino Rewards or any part of Rhino Rewards, at any time and in its sole discretion, without notice to you.
RHINO REWARDS IS PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESSED OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WHITE RHINO COFFEE, LLC DISCLAIMS ALL WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WHITE RHINO COFFEE, LLC DOES NOT WARRANT THAT THE FUNCTIONS INCLUDED IN THE PROGRAM WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, THAT ANY DATA OR INFORMATION (INCLUDING PERSONAL INFORMATION AND PAYMENT CARD INFORMATION) YOU SUBMIT WILL BE SECURE OR FREE FROM UNAUTHORIZED ACCESS OR ACQUISITION, OR THAT THE PROGRAM IS SECURE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WHITE RHINO COFFEE, LLC DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OF OR THE RESULT OF THE USE OF THE PROGRAM IN TERMS OF ITS CORRECNESS, ACCURACY, RELIABILITY, SECURITY, OR OTHERWISE. YOU (AND NOT WHITE RHINO COFFEE, LLC) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION OF YOUR MEMBERSHIP AND AGREE THAT YOUR SOLE REMEDY AGAINST WHITE RHINO COFFEE, LLC FOR ANY PROBLEMS WITH THE PROGRAM IS TO DISCONTINUE YOUR MEMBERSHIP. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU, TO THE EXTENT THAT APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES.
NEITHER WHITE RHINO COFFEE, LLC NOR ITS PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS OR THE PROGRAM OR ANY OF THE REWARDS OR BENEFITS ASSOCIATED WITH THE PROGRAM INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.
YOU AGREE THAT NEITHER WHITE RHINO COFFEE NOR ITS PARENTS SUBSIDIARIES, AFFLILIATES, PARTNERS, OR LICENSORS WILL BE RESPONSIBLE OR LIABLE IN CONTRACT, WARRANTY, OR IN TORT (INCLUDING NEGLIGENCE) FOR ANY: (A) INTERRUPTION OF BUSINESS; (B) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE PROGRAM; (C) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (D) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF THIRD PARTY LINKS ON THE SITE OR USE OF ANY REWARD OR BENEFIT OF THE PROGRAM; (E) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (F) ANY INACCURACIES OR OMISSIONS IN PROGRAM CONTENT; OR (G) EVENTS BEYOND OUR REASONABLE CONTROL. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED.
NEITHER WHITE RHINO COFFEE, LLC NOR ITS PARENTS, SUBSIDIARIES, AFFILIATES, PARTNERS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE PROGRAMS RELATED TO THE PROGRAM OR AND YOUR PARTICIPATION THEREIN, WHETHER IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGAE LIABILITY FOR SUCH CLAIMS EXCEED ONE HUNDRED DOLLARS ($100.00).
YOU AGREE THAT NO CLAIMS OR ACTION IN CONTRACT, WARRANTY OR IN TORT (INCLUDING NEGLIGENCE) ARISING OUT OF, OR RELATED TO, YOUR PARTICIPATION IN THE PROGRAM, USE OF ANY REWARDS OR OTHER BENEFIT OR THESE TERMS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. IF YOU ARE DISSATISFIED WITH THE PROGRAM, TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM IS YOUR SOLE REMEDY, WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU
Opt-Out. Notwithstanding the above, you may choose to pursue your claim in court and not be arbitration if you opt out of this arbitration provision within 30 days from the date you registered for a Rhino Rewards account or the date on which you agreed to the Rhino Rewards Card terms and Conditions in connection with your purchase, loading, reloading or use of any Rhino Rewards Cards, whichever date occurs earlier (the “Opt-Out Deadline”). You may opt out of these arbitration procedures by sending us a written notice that you opt out at the following Address: White Rhino Coffee Team, The Parvin Group, 500 N. Akard Street, Suite 3000, Dallas, Texas 75201. Any opt out received after the Opt-Out Deadline (allowing three (3) additional days for mailing) will not be valid, and you must pursue your claim in arbitration or small claims court.
Arbitration Procedures. For all disputes, whether pursued in court or arbitration, you must first send a written description of your claim to our Customer Service Department to allow us an opportunity to resolve the dispute. You and we each agree to negotiate your claim in good faith. You may request arbitration if your claim or dispute cannot be resolved within 60 days.
Costs of Arbitration. Upon the filing of the arbitration demand, we will pay all filing, administration and arbitrator fees other than the initial $200 filing fee, and for claims of less than $1,000, White Rhino will reimburse you for the filing fee within 30 days of receiving a written request from you. Each party will bear the fees and expense of its own attorneys, experts, witnesses and preparation and presentation of evidence at the arbitration. However, for claims under $10,000 as to which you provided notice and negotiated in good faith as required hereinabove before initiating arbitration, if the arbitrator finds you are the prevailing party in the arbitration, you will be entitled to a recovery of reasonable attorneys’ fees and costs. Except for claims determined to be frivolous, we will not seek an award of attorneys’ fees in arbitration even if an award is otherwise available under applicable law.
Class Action Waiver and Jury Waiver. You and We each agree that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. If a court or arbitrator determine in an action between you and us that this class action waiver is unenforceable, the arbitration agreement will be void as to you. If you opt out of the arbitration provision as specified above, this class action waiver provision will not apply to you. Neither you, nor any customer, can be a class representative, class member, or otherwise participate in a class, consolidated or representative proceeding without having complied with this opt-out procedure set forth above. If for any reason a claim proceeds in court rather than through arbitration, you and we each waive any right to a jury trial.